Life happens. If you need to cancel or reschedule, here's exactly how refunds work, so you know before you book.
If you cancel
Refund amount depends on how much notice we have. The further out you are, the more flexible we can be — because the closer to your date, the more we've already committed to your event (calendar, staff, ingredients).
- 30+ days outDeposit refunded, less a $50 processing fee.
- 15–29 days out50% of deposit refunded. We've likely sourced ingredients and blocked the calendar.
- 14 days or lessDeposit non-refundable.
- Day-of cancellationDeposit non-refundable, and the full balance is still due.
Drop-Off Bar cancellations
For Drop-Off Bar bookings, the same sliding scale applies to the package portion ($349+). The $100 tool deposit is fully refundable as long as tools haven't already been delivered; if we've delivered the kit by the time you cancel, the tool deposit is held until tools are returned undamaged.
If we reschedule (rare)
If we have to cancel or reschedule on you — bartender illness, equipment failure we can't sub around, etc. — you get a full refund, or a credit toward a future booking. Your call. We'd rather lose the revenue than leave you stuck.
Rescheduling at your request
We'll work with you on a reschedule free of charge up to 14 days before your event, subject to availability. Inside 14 days, rescheduling is treated the same as a cancellation under the tiers above — but we'll do our best to credit what we can toward the new date.
Force majeure
If something outside either of our control makes the event impossible or unsafe — severe weather, natural disaster, public-health order, government restriction, venue closure caused by the above — we'll mutually reschedule with no penalty and no fee. If a reschedule isn't practical, you'll get a full refund.
Deposits
- $100 Drop-Off tool deposit — flat, refundable, released once the kit is returned complete and undamaged (typically within 48 hours of Sunday pickup).
- 50% Custom deposit — paid at booking to lock your date, applied to your package total. Refundability follows the sliding scale above.
Satisfaction guarantee
If the day-of service fails to meet professional standards — we show up late, we don't show up at all, the bartender is inebriated, we can't deliver what was agreed to in writing — we'll refund 100% and do what we can to make it right on the spot.
Claims are subject to reasonable documentation (photos, timestamps, statements from your event lead). We'll never hide behind fine print to dodge a legitimate complaint.
Disputes
If something isn't right, email us first. We've never had a dispute we couldn't resolve by talking directly, and we'd like to keep it that way. If email doesn't get us to a resolution, our full dispute terms are in Section 10 of the Terms of Service.